PRODUCT MANAGER · UX STRATEGIST · SYSTEMS THINKER
Designing clarity
for complex systems.
I help organizations transform fragmented workflows, enterprise complexity, and emerging AI capabilities into digital products that people actually enjoy using. My work combines product strategy, UX research, accessibility, and systems thinking to bridge business goals, engineering constraints, and human needs.
Product Manager & UX Strategist
AI Products · Enterprise UX · Accessibility
Architecture → HCI → Product
/ 01 FEATURED WORK
INTEGRATING GEN-AI WITH MOBILE TRAVEL INFRASTRUCTURE
AI-POWERED TRAVEL DISCOVERY PLATFORM
Personalized Search & Recommendations
Owned the product roadmap integrating Airbnb Homes, Services, and Experiences. Partnered across engineering, design, and operations to deliver machine learning ranking and embeddings-based retrieval systems, significantly improving search conversions and optimization metrics. Directed an LLM-powered support platform reducing resolution friction.
+14%
Search-to-Listing Conversion
+17%
Recommendation Click-Through Rate
-21%
Issue-Resolution Duration
+9%
Completed Bookings Growth
/ 02 SELECTED EXPERIENCE
ENTERPRISE, OPERATIONAL AND MOBILITY PLATFORMS
Product Strategy & AI
- Product Discovery & Roadmaps
- Generative AI & LLMs
- Retrieval-Augmented Generation (RAG)
- RICE Framework Prioritization
- A/B Testing & Cohort Analytics
- Release Planning & UAT
UX Strategy & Design
- Journey Mapping & Personas
- Design Systems & Style Guides
- Figma & Interactive Prototyping
- WCAG 2.2 & Section 508 Auditing
- Information Architecture & User Flows
- User Interviews & Heuristic Evaluation
Tech & Project Delivery
- Agile Scrum Leadership
- Figma-to-Development Handoff
- SQL, Python & Tableau Analytics
- API Workflow Verification
- Jira, Confluence & Azure DevOps
- HTML5, CSS3 & Webflow CMS
/ 04 PRINCIPLES
FOUR GUIDING OPERATING VALUES
How I bridge highly-technical capabilities with user-centered validation to coordinate, deploy, and scale high-value products.
Systems-First Architecture
Coming from a core architectural training background, I view software as complex spaces where information flows, interfaces, and API integrations must connect seamlessly.
Empirical User Discovery
Strong systems do not work by assumptions. I base feature prioritizations on live user validation, field interviews, and diagnostic testing metrics.
Inclusive Design & Safety
Every product must serve every segment. I strictly target compliance with Section 508 and WCAG 2.2 metrics while structuring secure AI safety guardrails.
Agile Cross-Collaboration
Bridging developers, engineering teams, and visual designers using clear requirements traceability, detailed user stories, and continuous backlog hygiene.
/ 05 PROCESS
ROADMAP FROM BLANK SPACE TO DEPLOYED SCALE
Phase 01
Discovery & Research
Gathering detailed stakeholder concerns, user interviews, journey mapping, and analyzing current process friction points.
Requirement Phase
Phase 02
Prioritization & Mapping
Applying the RICE framework, mapping logical systems schemas, and generating comprehensive user stories and trace tables.
Backlog Phase
Phase 03
UX Redesign & Prototyping
Developing structural layouts, responsive prototypes, high-fidelity interfaces, and configuring robust design systems in Figma.
Design & Build Phase
Phase 04
Compliance & Validation
Reviewing WCAG 2.2 violations, verifying accessibility standards, and conducting A/B test funnels to validate conversions.
Testing & Audit Phase
Phase 05
Agile Handoff & Scaling
Directing developmental sprint ceremonies, validating operational API workflows, and deploying scalable digital platforms.
Release & Optimization
/ 06 BIOGRAPHY
BRIDGING DESIGN, TECHNOLOGY & EXECUTION.
I am a systems-driven Product Manager with a foundation in spatial planning and human-computer interactions. I combine my Master of Science from DePaul University and visual system background with 6+ years of agile scrum, platform scaling, and inclusive web optimization experience.
Whether mapping high-volume automated interfaces, managing machine learning search funnels at scale, or auditing high-priority security portals, I coordinate teams to create accessible, impactful digital systems.
Academic & Professional Qualifications
Master of Science in Human Computer Interaction
DePaul University, Chicago (IL, USA)
Bachelor of Architecture (B.Arch)
School of Planning & Architecture, Delhi (India)
Industry Certifications
Prompt Design in Vertex AI
Google Cloud certification
Section 508 Standards for Web
DHS Customer Experience Directorate
Google UX Design Certified
Coursera professional program
CONFIDENTIAL PROJECT
This case study isn't publicly available.
This project contains proprietary product strategy, research, and design work completed under confidentiality agreements. I'd be happy to walk you through the process, decisions, challenges, and outcomes during an interview or private discussion.